Thank you for choosing Prooflet.io. We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our service.
By using Prooflet.io, you agree to the practices described in this policy. Please read it carefully.
1. Who We Are
Prooflet.io is a testimonial collection and social proof platform. This Privacy Policy applies to our website, services, and all related features.
If you have questions about this policy, contact us at contact@prooflet.io.
2. Information We Collect
We collect different types of information to provide and improve our service:
Information You Provide Directly
When you create an account or use our service, you may provide:
- Account Information: Your name, email address, and password
- Profile Information: Profile picture (optional), company name, website URL
- Payment Information: Billing address and payment details (processed securely through our payment provider)
- Testimonial Content: Text, images, videos, and other content you or your customers upload
- Communication Data: Messages you send us through support channels or email
Information Collected Automatically
When you use Prooflet.io, we automatically collect:
- Usage Data: Pages you visit, features you use, time spent on the platform, and how you interact with our service
- Device Information: Browser type, operating system, device type, and IP address
- Log Data: Access times, error logs, and technical information for troubleshooting
Information From Third Parties
If you sign in using Google or other social login providers, we receive basic profile information such as your name, email address, and profile picture from those services.
3. How We Use Your Information
We use the information we collect to:
- Provide Our Service: Create and manage your account, process testimonials, and deliver the features you use
- Improve Our Platform: Analyze usage patterns, fix bugs, and develop new features
- Communicate With You: Send account notifications, respond to support requests, and provide important service updates
- Process Payments: Handle billing and subscription management
- Ensure Security: Detect fraud, prevent abuse, and protect our platform and users
- Legal Compliance: Meet legal obligations and enforce our Terms and Conditions
We may also send you occasional marketing emails about new features, tips, or special offers. You can unsubscribe from these emails at any time using the link at the bottom of each message.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to make Prooflet.io work properly and to understand how you use our service.
What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and improve your experience.
Types of Cookies We Use:
- Essential Cookies: Required for the platform to function, including authentication and security
- Analytics Cookies: Help us understand how users interact with our service so we can improve it
- Preference Cookies: Remember your settings and choices
You can control cookies through your browser settings. However, disabling certain cookies may affect how our service works.
5. How We Share Your Information
We do not sell your personal information to anyone. We only share your data in these limited situations:
With Service Providers
We work with trusted third party companies that help us operate our platform:
- Payment Processors: To handle billing and subscriptions securely
- Cloud Hosting Providers: To store data and keep our service running
- Email Service Providers: To send transactional and marketing emails
- Analytics Services: To understand how our service is being used
- Customer Support Tools: To help us respond to your questions
These providers are contractually required to protect your data and only use it to provide services to us.
With Your Customers
When you use Prooflet.io to collect testimonials, your customers provide information directly to you. You are responsible for how you use and protect that information. We recommend having your own privacy policy for your customers.
For Legal Reasons
We may disclose your information if required by law, such as:
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- To investigate fraud or security issues
- To enforce our Terms and Conditions
Business Transfers
If Prooflet.io is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before this happens.
6. Data Security
We take security seriously and use industry standard measures to protect your information:
- Secure encryption for data transmission
- Regular security assessments and updates
- Restricted access to personal data
- Secure password storage using encryption
However, no system is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
7. Data Retention
We keep your information for as long as your account is active or as needed to provide our service.
When you close your account:
- We delete your personal information within a reasonable timeframe
- Some data may be retained for legal compliance or legitimate business purposes
- Backup copies may exist temporarily in our systems
You can request account deletion by contacting us at contact@prooflet.io.
8. Your Rights and Choices
You have several rights regarding your personal information:
Access Your Data
You can view and update most of your account information directly in your account settings.
Correct Your Data
If any information is inaccurate, you can update it yourself or contact us for help.
Delete Your Data
You can request deletion of your account and personal information by contacting us at contact@prooflet.io. We will process your request promptly.
Export Your Data
You can request a copy of your data in a common format. Contact us at contact@prooflet.io to make this request.
Opt Out of Marketing
You can unsubscribe from marketing emails by clicking the unsubscribe link in any email we send you. You will still receive important account and service related emails.
Object to Processing
You can object to certain types of data processing by contacting us.
9. International Data Transfers
Prooflet.io is based in the United States. If you are located outside the United States, your information will be transferred to and processed in the United States.
By using our service, you consent to this transfer. We take steps to ensure your data receives adequate protection regardless of where it is processed.
10. Children's Privacy
Prooflet.io is not intended for children under 18 years old. We do not knowingly collect information from children.
If you believe we have collected information from a child under 18, please contact us immediately at contact@prooflet.io and we will delete it.
11. Third Party Links
Our service may contain links to other websites or services we do not control. This Privacy Policy does not apply to those third party sites.
We encourage you to review the privacy policies of any third party services you use.
12. Your California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect and how we use it
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (note: we do not sell your information)
- The right to non discrimination for exercising your privacy rights
To exercise these rights, contact us at contact@prooflet.io.
13. European Privacy Rights
If you are located in the European Union, European Economic Area, or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent for data processing at any time
To exercise these rights, contact us at contact@prooflet.io. We will respond within one month.
You also have the right to lodge a complaint with your local data protection authority.
14. Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals websites not to track you. We do not currently respond to Do Not Track signals.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make changes:
- We will update the "Last Updated" date at the top of this page
- For significant changes, we will notify you by email or through a notice on our platform
- Continued use of Prooflet.io after changes take effect means you accept the updated policy
We encourage you to review this policy periodically.
16. How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Email: contact@prooflet.io
We will respond to your inquiry as quickly as possible, typically within a few business days.
17. Data Controller
For the purposes of data protection laws, Prooflet.io is the data controller responsible for your personal information.